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Terms and Conditions

We at Topline Tennis value your custom. To ensure you are provided with the best service possible, please take a moment to read the following Terms and Conditions.

MAKE UP LESSONS

Topline Tennis offers make up lessons to its student’s in the case of sickness (maximum of 3 per term) and for travel where 2 or more lessons will be missed. No make up lessons will be given without 24 hours notice in the case of travel. In the case of illness notice needs to be given before the time of your lesson. All notifications and bookings for makeup lessons are to done by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . Once emailed we will reply with available make up times. No make up lessons will be given for social or other activities.

Please Note:

  • Make up lessons will only be given for the current terms coaching; no make up lessons will be given for previous terms missed lessons.
  • Make ups for Private, Semi Private and Squad sessions will be held during the last week of each term. Invoices will reflect the shorter term for these classes.

MAKE UP CLASS TIMES

Topline Tennis reserves the right to conduct Make Up Lesson classes at alternate times/days to student’s usual class times. If students do not, or are unable to attend these classes, they will be forfeited.

WASH OUTS

If lessons are washed out you will receive a SMS text message informing you of the wash out. If you do not receive an SMS message lessons will be conducted at the usual class time. If lessons are washed out a Wash Out Clinic will be offered to catch up on missed lessons. There will be two Wash Out Clinics offered each term, one in the middle of the term (for lessons washed out in the first half of term) and one at the end of the term (for lessons washed out in the second half of term). Wash Out Clinics run for 90 minutes in duration and cover up to 3 missed lessons. Enrolment to the washout clinic is to be confirmed by registering via SMS message.

PAYMENT TERMS

Topline Tennis offers 14 days payment terms on all its accounts. If the terms of the account exceed 30 days from the INVOICE PAYMENT DUE DATE, a $15 LATE PAYMENT FEE WILL APPLY. If for any reason you are unable to comply with this please call the office to make alternative arrangements.

It is company policy that no invoice or account deductions are allowed.

Please Note:
If after the current term has started and you inform us that you do not wish to continue with lessons a cancellation fee equal to 3 lessons will be levied to your account.

In the event where the customer fails to pay the whole amount due within seven (7) days of being so requested to do so by Topline Tennis in writing, Topline Tennis will be at liberty to instruct a collection agency and/or solicitors to recover the monies outstanding. The customer shall be liable for any costs, charges, commissions and expenses reasonably and properly payable by Topline Tennis to such collection agency and/or solicitors relating to the recovery of such sum.

LESSONS TIMES

All lesson times and placements remain the same from term to term. If you need a lesson change please call the office on 9432-3706 to organize this. If at the end of the term you do not wish to continue with lessons please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 9432-3706 before the first Monday of the new term or a cancellation fee will apply.

Thank you in anticipation of your cooperation.

Contact

p: 9432 3706
e: This email address is being protected from spambots. You need JavaScript enabled to view it.